Assistance Channels

  • 1 hour ticket response time

  • A 60 minutes Inquiry Reply Guarantee

  • Our customer assistance Department is available 24/7/365 to take care of each of your assistance questions. Every ticket you send to us shall be solved within maximum 60 minutes. If your case demands the help of one of our administrators, we are going to forward the ticket to the technician on shift and will notify you that the problem is under control.

  • Top quality support service

  • Qualified Customer Help Service

  • We offer you 24x7x365 technical help and support through a lightning fast ticket system included in your Control Panel. You’ll be able to email us all the time about any of the programs that come pre–installed on the virtual server, including the desired Linux OS, the server admin panel and our in–house designed Online Control Panel.

  • Intuitive help center

  • An Informative Help Section

  • Each part of the Online Control Panel that is included at no cost with your VPS includes an inbuilt articles base. One can find an array of descriptive how–to tutorials and a number of step–by–step video tutorials that present all the regular website maintenance responsibilities. You can use them by clicking the Help or Video buttons in the upper right part of each Control Panel section.