Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center

  • You will find nearly all the answers to your questions in the easy–to–navigate Help Center section included in TM Web Hosting’s Online Control Panel. It offers a rich database with commonly asked questions and in–depth how–to articles written by our proficient help desk support team.

  • Top quality support service
  • Instructional Video Clips

  • For users who prefer to learn how to resolve a commonly experienced problem by watching an educational video clip, we have added a collection of video tutorials to our Online Control Panel. All the instructional videos are brief and simple to understand. They offer visual presentations of various site administration tasks.

  • Intuitive help center
  • A One–Hour Support Ticket Response Time Guarantee

  • We back up our semi–dedicated servers with a 24x7x365 client care service and a one–hour response time guarantee. Our capable technical support engineers will be available to you 24–7–365 to reply to your questions and to sort out any issue that you might possibly come across. Just submit a technical support ticket from the Help Center section and we’ll respond to you without any delay at all.