Customer Support Channels
A Sixty–Minute Ticket Response Guarantee
All your help requests will be dealt with in no more than one hour after the ticket or e–mail has been submitted. If your case requires additional assistance from an admin, we will forward the support ticket or the email to the person in charge, without delay then leave a note to let you know that more time will be needed for reaching the optimal solution. Furthermore if you order the Optional Managed Services package, all of the server administration tasks included there will be performed whenever you like.
An Exceptional Help Desk Support Service
We will be online for you 24–7 to respond to any enquiries that you may have connected with our Online Control Panel or any of the apps that we have pre–installed for you on the server. If you also need help with server administration procedures, you can have a glance at our Optional Managed Services package, which includes data backup hard disk drive storage space, OS updates on a weekly basis, server monitoring and restarting services, as well as installation and problem troubleshooting procedures
An Easy–to–Navigate Help Area
We have provided the Online Control Panel with a comprehensive knowledgebase, which offers extensive explanations of its features and functions. Moreover, we have created exhaustive video tutorials that will further reveal to you how to perform a particular task or solve a typically encountered problem. All the instructional articles and the tutorial videos are readily reachable from every section of the Online Control Panel via the Help and Videos buttons situated in the upper right corner.