Being able to communicate with your cloud hosting provider when you have any sort of questions or experience any problems is very important and how fast they will respond and react is often essential, especially if your web site is business-oriented, as longer downtime often means losing potential clients. The support solutions are also an easy way to identify actual providers from resellers. The latter generally respond only to email messages or support tickets and you'll need to wait for a whole day or maybe more to receive a reply. If the issue involves a few responses, you'll end up losing days to have a problem fixed. Using the services of a legitimate and reputable website hosting supplier, you'll be in a position to contact the support at any moment and get a timely reply no matter what the problem or your question is - customer, pre-sales or technical one.
24/7 Customer Support in Cloud Hosting
The customer and technical support services for all our cloud hosting
packages are round-the-clock, therefore you can forget all about waiting for a few days to get assistance. In case you are not our client yet, you can call us, chat with an agent or send an email. If you currently have an account, you are able to open a support ticket on top of the other three ways of contact. You can select the best way to contact us depending on where you are or what device you use. We can easily assist you for almost any webhosting-related question that you have or issue that you could experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you could open a ticket, but even in such a case the max response time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server
that you choose, you'll be able to reap the benefits of our 24/7 tech support services even on official holidays. All your websites will be available constantly and so will we. With quite a few communication options, you are able to select the optimal approach to contact us and inquire about our solutions if you don't have an account yet, or ask for assistance if you're already one of our customers. You'll be able to call us, have a chat with a live representative, send an e-mail message or open a ticket from the Help section of the Hepsia web hosting Control Panel. The last two options have a one-hour answer time guarantee, though it hardly ever takes more than 20 min to receive assistance whatever the nature of the issue. With our customer and technical support services, we'll be there for you whenever you need us, not a couple of days after that.
24/7 Customer Support in Dedicated Servers Hosting
We are aware how important it is to receive prompt support in general, let alone if you operate an entire server, that's why each dedicated server
that we supply includes 24/7 support with 1-hour answer time warranty regardless of the issue. The service is absolutely free for any difficulties with your server or the software that was installed by our administrators through the setup, so you can get in touch with us as many times as you'd like, even during holidays. You can either open a ticket from your billing area or you could send an e-mail, and the actual answer time for either rarely exceeds 30 minutes as we have admins available 24-7-365. In case you want general information about our servers or you've got some billing question/issue, you may also call one of the local phone numbers we have on as many as three different continents or you may employ our live chat service and speak with an agent online. For third-party software assistance, we provide a Managed Services upgrade, which you'll be able to add to your server plan through the billing Control Panel.