Despite the fact that this isn't the most importantaspect to identify a trustworthy cloud hosting company from a bad one or a reseller from a real provider, being able to call and consult with a live person is a sign that you aren't working with a one-person company and that you'll be able to reach somebody if you're looking for help. The phone support for website hosting services may range from common to expert, therefore the problems which can be resolved with a phone call vary based on the specific company. Generally, these matters are simpler and feature billing or 1st level tech issues as more complex issues often need a support ticket where both you and the sysadmins can follow the proceedings with a particular situation. However, having the option to phone call your service provider will save you a lot of time and efforts for the multitude of small issues which will eventually show up at the time you manage your web hosting account.
Phone Support in Cloud Hosting
If you decide to purchase one of our Linux cloud hosting packages
, you will be able to contact our support crew over the phone for 14 hours per day. We can assist you in choosing the best plan for your sites as we think that it's better to discuss this kind of matters with a live person. If you already own an account, we can help you with any sales/billing questions as well as general matters, even with some technical matters that do not require a long time or escalation to an administrator since it'll be better to open a ticket for time-consuming troubles and have the correspondence in a single place. We now have telephone numbers in the United States of America, Great Britain and Australia, so you can call the one you prefer and speak with our representatives.
Phone Support in Semi-dedicated Hosting
If you need additional information regarding the Linux semi-dedicated hosting packages
that we offer, you will be able to call any of the three support phone lines that we have around the globe - in the United States of America, the UK and Australia. In this way, you have the option to check in advance if our services are appropriate for your sites. In case you're already our client and you own a semi-dedicated account, you'll be able to reach us over the phone for 14 hours every day about any kind of billing or general matters. For entirely technical troubles you'll have to take advantage of our ticketing system to get in touch with our technical support because sometroubles just need additional time to be dealt with, still we can help you on the phone with quite a few minor tech issues as well, saving you time and efforts.