If you ever have any questions relating to the hosting service in general or you face a problem with your websites, you will need to get in touch with the hosting company’s client support team. It may not matter how swiftly they’ll answer if you’ve got a question of a generic nature, but a problem such as an ill-implemented software app update, for example, may result in your website becoming broken or invisible on the web. And the longer you have to wait for the support team to lend a helping hand, the longer the website will be offline. If you offer goods or services online, any downtime will influence your site in a bad way and you may lose current or potential visitors. Many web hosting providers, primarily resellers, reply to support tickets and e-mails within twenty four hours, but in the Internet epoch that’s much too long, since clients will scarcely ever come back to a website that’s not functioning correctly for a long interval.
One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from our company, you can just forget about waiting for hours and hours on end, or even one whole day, to get a response to a trouble ticket or an email. Regardless of when you get in touch with us, we’ll reply to you within no more than sixty minutes with any pre-sales or technical queries you might have. The fact is, our actual reply time almost never surpasses 20 to 30 minutes. As we’re on duty around the clock, you’ll always receive help in a timely fashion and we are aware of precisely how critical that is in the Internet age. As soon as you contact us, we will reply to your enquiries. In case you confront any technical obstacle, we’ll handle it on your behalf, or we’ll supply you with all the necessary information if there is something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server plan from us, you can take advantage of our extra-fast support service. You’ll get a reply to any support ticket posted from the web hosting Control Panel or e-mail sent to our tech and client support team in less than 1 hour. The response time is guaranteed and it applies irrespective of the matter – technical or billing. It often takes much less time to investigate and eliminate a problem. We’ll supply you with more info in case the solution entails something that has to be done on your end. If you get in touch with us during public holidays or weekends, the response time will be the same and given that our support team will be at your service 24 hours a day, you will obtain quick help for virtually any general, technical or billing issue no matter what time of day or night it is.