A live chat is one of the many ways of communication supplied by some hosting suppliers as part of their support services. Determined by the supplier, the chat can be used for pre-sales, billing and/or technical assistance. This way of contact is quicker in comparison to a support ticket and it will make it less likely to misspell or misunderstand something as compared to a phone call with an agent. In addition, if the issue that you have requires some time to be investigated and dealt with, you are able to do something else in the meantime instead of just waiting, like you'd have to do if you call. You can also employ a live chat support service for free as long as you have world wide web access even if your hosting supplier is based in another country and they don't have a local phone number you can call.
Live Chat Support in Cloud Hosting
Together with the phone and ticket support, our company provides live chat support as well. You can contact us every day, which includes weekends and holidays, and we can give you more details about the Linux cloud hosting packages that we provide if you are not among our customers yet, or about basic and billing questions when you already have a user profile. Although for entirely technical matters you'll have to open a trouble ticket to the technical support, because such issues will require extra time to be resolved, you can still get in touch with us on our live chat for some tech information. To give you an example, we're able to assist you to set up an email address in your email client or troubleshoot numerous issues, saving you a long time. Even when our telephone lines are already off for the day, you'll be able to talk to a live person.
Live Chat Support in Semi-dedicated Hosting
Thanks to the live chat support service that we provide with all of our Linux semi-dedicated hosting packages, you are able to find the the right answers for any questions you have or get lots of troubles taken care of very quickly. Our service is accessible every single day, thus you're able to contact a representative even on holidays and weekends. If you are unsure which plan is better for your websites or if our innovative cloud hosting platform covers some system requirements, you can come on the live chat before purchasing anything. If you are an existing customer, you're able to find more information about billing issues, account settings along with a variety of common technical issues you may experience, for example when you can't install an email account in a client on your computer. The live chat can save you considerable time regardless where you are or when you get in touch with us.