There are several ways to contact the hosting company whose services you are using, but the one that you’ll invariably find regardless of which company you pick is a ticketing system. It’s the least complicated communication method for different reasons. In case no tech support team representative is available at the moment and they are all busy, a telephone call may not be answered, but a ticket will always be received. Moreover, you can copy and paste large bits of information without the need to worry about printing errors, and in case a specific problem needs more time to be resolved or a number of replies need to be exchanged, all the info will be in the exact same location, so each party can always follow the steps taken by the other one. The disadvantage of using tickets to touch base with your web hosting provider is that they’re usually separate from the hosting platform, which means that if you need to supply info or to adhere to instructions, you will have to use no less than two separate admin dashboards and this number could increase in case you desire to administer a number of domain names. Moreover, a lot of web hosting companies respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst awaiting a response.
Integrated Ticketing System in Cloud Hosting
Our Linux cloud hosting packages
come with an integrated trouble ticket system, which is part of our custom-created Hepsia hosting Control Panel. In stark contrast with other comparable tools, Hepsia will enable you to manage everything related to the hosting service itself in the exact same location – payments, files, e-mails, tickets, etc., avoiding the need to log in and out of different admin dashboards. If you’ve got any technical or pre-sales questions or any problems, you can post a ticket with just a few clicks without signing out of your Control Panel. During the process, you can choose a category and our system will present you with a number of educative articles, which will give you additional information and which may help you resolve any particular issue before you actually submit a ticket. We guarantee a response time of maximum one hour, even if it’s a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it’s far more efficient to manage everything from one single place, so we’ve implemented a trouble ticket system into the in-house created Hepsia hosting Control Panel, which comes with every semi-dedicated server
account. This will permit you to handle the communication with our support team together with your hosted content, which goes to say that you will not have to remember additional log-in credentials for another admin interface. You will be able to open a new ticket or to track the status of an old one with less than several clicks of the mouse while you’re browsing the content hosted in your semi-dedicated account. On top of that, you can go through older tickets using a clever search filter or take a look at applicable knowledgebase articles with solutions to commonly confronted challenges. The inbuilt ticketing system is strictly monitored 24/7/365 with the maximum response time being just one hour, so there will always be someone to help you out.